Can You Return an Online Purchase In-Store?.Refunds typically take 3-5 business days for credit card refunds and 1-3 days for debit cards. How Long Does It Take For Refund To Show in My Account? Old Navy has a nifty little holiday return policy that you should be aware of.Īll items bought between November 1st – December 24th can be returned up until January 15th or 45 days of purchase, whichever is later. You must return items back to the brand where they were originally purchased. See Also: Ask The Readers: Bad Customer Service At Old Navy? Can I Return Old Navy Items to Gap or Banana Republic? This invoice has a section for returns that you’ll need to fill out and follow the instructions.īUT…an even easier way is to check out their Online Portal for returns that will quickly guide you through the process and help you print out your return shipping label.īe aware that you’ll be stuck paying the return shipping charges so it’s always smart to return items in-store when you can. When your online order gets delivered take notice of the invoice slip. This applies to returns with and without a gift receipt.īe prepared to show a valid photo ID for them to process your gift return. No, you cannot get cash for gift returns. To many “No Receipt” returns at Old Navy and they can ban you from future returns. They use your information to track your returns to make sure you aren’t taking advantage of their policy. When you make a return without a receipt they will ask for a photo ID. See Also: American Eagle Return Policy: Everything You NEED To Know Does Old Navy Track My Returns? Just the bring the item(s) back to any Old Navy with your packing slip. Can I Return Stuff Bought Online to a Store?Īs a matter of fact this is the best way to avoid having to pay return shipping fees. See Also: Gap Return Policy: Here’s Exactly How It Works Are Clearance and “Final Sale” Items Returnable?Ĭlearance items are returnable but final sale items are NOT returnable. If you try to return an item without a receipt, and they don’t currently sell the item, they’ll tell ya to pound sand. If they find NO evidence of your purchase, you’ll be stuck with store credit at the current selling price of the item. If you lost your receipt and want a refund, Old Navy can usually look up your order via your credit or debit card. No receipt is required if the item is still in new condition. This is especially true if you’re exchanging an item for a different size or color. Typically YES….but there are some cases where you don’t need your receipt. See Also: 13 Old Navy Hacks That’ll Change the Way You Shop & Save Do I Need My Receipt? They will not take back any items that have been worn or washed UNLESS they are defective. Can Clothing Be Worn?Ĭlothing has to be in UNWORN and UNWASHED condition to be returned. The current selling price is what you’ll typically get in merchandise credit. Hopefully Old Navy still has the item in-stock as you’ll stand a greater chance of success that way. If you try to return something to Old Navy (with your receipt) after your 30-day return window, you’ll be stuck with store credit.īUT…this is completely at the manager’s discretion, meaning you could potentially be out-of-luck. The same goes for Gap and Banana Republic. You have exactly 30 days from date of purchase to return stuff to Old Navy. Let’s take a deep-dive into their return policy and get all your burning Old Navy questions answered. But when you start to delve into the details you quickly realize it has some nuances to it. The Old Navy return policy seems fairly straight forward at first glance.
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